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- 40 hours of Instructor Training Classes
- Lifetime Access to Recorded Sessions
- Real World use cases and Scenarios
- 24/7 Support
- Practical Approach
- Expert & Certified Trainers
- Roles And Responsibilities
- Effective Communication
- Customer Service Skills And Competencies
- Determine The Importance Of Effective Cross-Cultural Communication
- The Service Desk Environment
- Process Management
- Managing, Meeting And Maintaining Service Levels
- Problem Solving
- Tools And Technologies Used In Customer Support